Refund & Cancellation

At Eshan Trading, we strive to provide our customers with high-quality commercial kitchen and industrial products. We understand that there may be instances where you need to return or cancel an order. This Refund and Cancellation Policy outlines our procedures and your rights regarding returns, refunds, and cancellations.

1. Cancellations

• Order Cancellation Before Shipment:
  If you wish to cancel your order, please contact us as soon as possible at info@eshantrading.com or call us at [Insert Contact Number]. If your order has not yet been shipped, we will cancel it and issue a full refund.

• Order Cancellation After Shipment:
  Once your order has been shipped, we are unable to cancel it. In such cases, please refer to our return policy to initiate a return.

2. Return Policy

We offer a hassle-free return policy for unused and undamaged products. If you are not satisfied with your purchase, you may return it under the following conditions:

• Eligibility for Returns:

  • The product must be unused, undamaged, and in its original packaging.
  • You must initiate the return within [Insert Number] days of receiving the product.
  • To initiate a return, please email us at info@eshantrading.com with your order number and reason for return.

• Return Process:
  Once your return request is approved, we will provide instructions for returning the product. You are responsible for the return shipping costs unless the return is due to a product defect or our error.

• Non-Returnable Items:
  Certain items may not be eligible for return, including:

  • Custom or made-to-order products
  • Products that have been used or damaged by the customer

3. Refund Policy

• Refunds for Returned Items:
  Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, we will process the refund to your original payment method within [Insert Number] business days.

• Shipping Costs:
  Original shipping and handling fees are non-refundable unless the return is due to our error or a defective product. If the return is due to customer preference, the return shipping costs are the responsibility of the customer.

• Partial Refunds:
  In certain circumstances, partial refunds may be granted if the product is not in its original condition or is damaged for reasons not due to our error.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within [Insert Number] days of receiving your order at info@eshantrading.com with details and photos of the damaged item. We will arrange for a replacement or a full refund, including return shipping costs.

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please follow our return process and place a new order for the desired item.

6. Contact Us

If you have any questions or concerns regarding your order, refund, or cancellation, please reach out to our customer service team:

Eshan Trading
Email: info@eshantrading.com